Booking a room or making a reservation. Hi, this is Joe Smith. I 'm calling because I would like to book a room.

Hello, Mr. Smith. When will you be staying with us?

August 21st. - Great. Is that for one night?

Yes, it is. - What size room will you need?

It's just me, so a single bed is fine.

I understand.

I 'll send the confirmation by email. Thank you for calling.

You're welcome. Bye.

Checking in.

Hi. I'd like to check in. My name is Joe Smith.

Hello, Mr. Smith. Just a moment.

Can you fill in this form, please?

Hotel reservation form

Name, date, phone number, home, work, fax number, email address,

date of arrival, airline and flight, time of arrival, date of departure,

airline and flight, time of departure.

Would you prefer a smoking or non-smoking room?

Non-smoking, please.

Do you have laundry service?

Yes, we do. Just put your dirty clothes in this box and leave it by the door.

Is there a gym in this hotel?

Yes, there is. It's on the second floor. Your room key will open the door to the gym.

Breakfast will be served from 6:00 am to 10:00 am. It's buffet style.

Sounds good.

Please enjoy your stay with us.

I will, thanks.