Today you 're going to learn how to speak more professionally in business situations.

Now, at times it's all right to use informal language,

it's acceptable in everyday situations,

but there are times when you will want to create a more powerful impression

and that at that time you want to be able to use business English.

What's the difference between general English and business English?

Well, sometimes there's not very much difference,

sometimes general English is used in business context,

but sometimes you use a higher level word,

and that's what I 'm going to teach you in this lesson.

Let's look at some really easy common examples.

For example, if you say, or if you want to say, " I got your email."

In regular English you might just say, " I got your email."

What would you say if you want to make it business English?

You could say, I 'm giving you a clue, the word starts with " r ".

Instead of saying, " I got your email," " I, I received your email," okay?

Now it becomes more formal and more business like.

Suppose you want to tell someone, " I need your help," or, " I need some help."

What word could you use that starts with " r " instead of " need "?

" Require ".

So instead of saying, and you can also change more than the verb.

The verb is the key, but you could say, instead of saying, " I need some help,"

you could say, " I require some assistance."

Now you 've changed two words : the verb and also a noun.

Let's try another one.

" Let's talk about it later."

Which business word could you use?

" Let's discuss, let's discuss it later."

That sounds much more professional than saying, " Let's talk about it later."

Next one, " How do I get in touch with her?"

What word could you use instead of that?

" How do I contact her?"

Okay? Good.

" Please make sure you arrive on time."

Which business word could you use instead of " make sure "?

" Please ensure," okay?

" Please ensure you arrive on time."

" Please give her your travel plans."

Instead of saying " give " you could say, " Please provide her with your itinerary."

There we 've changed another word.

Instead of saying " travel plan " or " travel plans ", you could use the word " itinerary ".

An " itinerary " is a, usually a piece of paper or a document that lists your travel plans :

when you 're departing, when you 're arriving, where, when and so on.

" Please let them know when you 'll be arriving."

" Please let them know."

Instead of that you could say, " Please inform them of your arrival."

Okay? Good.

" Please tell me why you 've made this decision."

" Please explain your decision."

" Could you please talk some more about that subject?"

" Could you please elaborate?"

" Could you please elaborate on that?"

Now, this is actually a very useful word.

If you go to a conference or a meeting and you want someone to speak some more

about a particular point or issue, it's a good kind of question to learn.

" Could you please elaborate on that?"

So, " to elaborate " means to speak more or talk more, give more information.

" How are you going to fix this problem?"

Better than using the word " fix " is the word " solve ".

" How are you going to solve this problem?"

All right?

So, try to do that.

For every simple word that you know and basic word that you know in general English,

try to find a slightly more formal version, which will be your business English word.

And use these words in an office environment.